Learn Once Transfer Many

Our organisation went into a completely new area of work where we had no prior expertise.

So we hired a consultant from the USA. This project was in Thailand, but we knew we had customers for this kind of work in Indonesia as well. So we hired somebody local to shadow the consultant and learn from his experience, so he could reapply this knowledge to other projects.

We told him to do exactly what the consultant advised, and then when he got more confident to start customising.