The Helpdesk

The Lotus Notes team helped us putting news summaries on the intranet. Then management disbanded the team and outsourced Notes support to IBM. The new guys couldn't fix the problems. Eventually we found one person who could help us so we would always ask for him on the helpdesk. Anyone else who need a lot explaining to them before they could do anything. We always went to that one IBM guy when we could.

What Do I Do Next?

Yesterday I was talking to a colleague and they said, "I don't really know what my role is. Part of it is knowledge management. I have fixed the intranet but what do I do next?"