Go-To Person Gone

I became known as the "goto" person for the Enterprise Content Management (ECM) system. When I tried to train people they wouldn't be interested. After I left, they couldn't find a replacement so they are now looking for a new ECM system!

Outsiders Good and Bad

Expertise from outside the business is valued more than that from inside. A positive example of this is our new content management expert - who we brought in and has just been great. A negative example is their predecessor. They had the IT skills but lacked a basic understanding of the context and processes.