Passion and Context

In my previous organisation we were rolling out a new office software and had to do it very quickly. We used the official training materials from the software vendor. It was all done in such a rush that we had no time to evaluate how it was working, then after about a month we started getting complains from project managers who said the training wasn’t working, and it was affecting productivity. We thought that was strange because we were using the official materials. There was one woman in the team who was really good at using the new application, and she was very passionate and committed about what she did. So we took a risk, and took her out of her normal job to do full-time training. She was able to relate the application to her colleagues’ work context, and it worked really well.