Just In Time

A few years ago our organisation did an exercise to find out what people knew. They found one person who was responsible for contributing one critical figure in the annual report. He would collect data from all over the organisation, and run it through a special algorithm that only he understood, and come out with this critical figure. He was the only person who knew how to do it, and only three people in the whole organisation knew about his role. Realising this meant we could put a risk mitigation strategy in place.