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Stories about Experience and Expertise
Thursday, January 8, 2009
Starting from zero each time
We handle different projects. Sometimes we rotate projects but the end users remain the same. When projects are passed on to new people, we don’t usually have chance to pass on knowledge, so they have to learn from scratch.
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January
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Accessing knowledge that was already there
Written expertise
Anticipating the future
Don't Rock the Boat
The Value of Outside Perspective
Ask and Ye Shall Receive
Appreciation of Expertise Depends on Where You Sit
The Camelot of Collaboration
It'll be worth more later
Acknowledge!
It's not in the files
Up close and personal
Knowledge sharing is two way
You do your own work
No spoonfeeding here
Lost knowledge
Dropped in the deep end
People go, knowledge goes
Starting from zero each time
Don't ask me again
Hire you for advice and then don't listen to it
Asking the right questions
Familiarity and habits
Want or don't want?
Maturity and generosity
Trust and rich knowledge transfer
Taking credit
Knowledge handover
Flowery language or street smarts?
Conversation, not documents
Share or Meet KPIs?
Self-Sacrifice
Can't remember
Matching competencies to jobs
Parasite
Leaning through mistakes
Inexperienced boss, experienced staff
Leaking knowledge
Who knows?
Get it first time, dummy
Helping could be a full time job
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