Leaking knowledge

Our challenge is that technology is always changing. Also, others try to poach our staff – it’s not easy to get training overseas. When we go into the field we don’t know which system we will face. When people leave, all the knowledge people have gained over the years is lost. We try to keep databases, but it’s hard to keep tacit knowledge. We try to address this through sharing. We try to keep staff by providing them with training since we can’t compete on salary.