Share or Meet KPIs?

I certainly agree that going to colleagues is faster than going into the KM system but only if colleagues are willing to share. I have come across colleagues who are not willing to share. So I go to someone else for a second or third search. I don’t see a sharing culture yet especially with colleagues from other branches. Even for friends, if you approach them once or twice, it’s ok. But after that, they get frustrated. Everyone has KPI. He may have to put in extra time to meet his KPI if he spends time helping you.