Saturday, February 21, 2009

No Face to Face Handover

My former company lost five key employees within three months in the same work area. When they finally decided to do an audit of this area of the business, they found that out of a team of six people, only the most senior person was still there. They said “Oh bugger, we knew this was going to happen”. Each person who had left had drawn up job handover and knowledge transfer plans, but their replacements hadn’t been there for direct training. So we had to get three of them back on short term contracts to train their successors.

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