Saturday, February 21, 2009


A new senior manager came into my division. She met all the staff one by one over the period of a few weeks, and had scribes take notes, to find out what they did, and what they thought could be improved. Then she took action to implement changes, which included an information management reform project. I was attached to this as an internal consultant because of my expertise. This was very impressive and made the project much more effective.

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