Outsiders Good and Bad

Expertise from outside the business is valued more than that from inside. A positive example of this is our new content management expert - who we brought in and has just been great. A negative example is their predecessor. They had the IT skills but lacked a basic understanding of the context and processes.

Not Using Who You Have Already

We had an issue with our manufacturing processes. We had internal experts in another unit that could have helped with this issue. However it was decided not to use them and instead external expertise was sought. This led to a serious delay in dealing with the problem, a reduction in the morale of those not consulted and it also drove a wedge between the units involved.