Limited Transfer is Weak Transfer

Our old computer system needs improvement. There is lots of inhouse customisation. The guy who did it has quit. The reports generated by the system are useless. We have called the guy and he did teach one person how to run reports. That person taught another and then got transferred. Now the third person is running the reports. All this happened within 6 months. There is not very much documentation and only one channel to transfer learning.

Asking the right questions

It’d be good if the information requester can be more specific. Otherwise, we can’t help. Recently, we received an email from one division. They were planning a tender. But which area does the tender pertain to? What stage are you at? Some can then be specific. Others just don’t know what we’re talking about when we reply.

Want or don't want?

I used to send a lot of research info to people, but then they tell me they don’t want to read them. Then they complain if you don’t send to them. I do research, but they want customized knowledge - I can’t remember who needs what.