Sunday, February 15, 2009

The Bumpy Road

Our organisation manages programmes of public works. Management policy was to contract out expertise around construction. Over time, we lost the ability to manage our contracting organisations. Due to an accumulation of errors, a section of road ended up useless - it was all bumpy! The contract manager was inexperienced and did not spot the accumulation of errors that the contractor was making. The road had to be ripped out in the end.

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