It's not in the files

It was quite shocking when I first started work here. I expected to be orientated, but instead I was told to read files. One can read files, but they don’t tell you the story behind them. When you really need to know something, then you search high and low for someone who knows

Dropped in the deep end

When a staff resigns, the new staff taking over is not briefed on job and yet expected to start work immediately. So the new person has to seek help all over the place.

Don't ask me again

As a newbie, I approached this person for info. She expressed frustration because my predecessor had asked her before. Knowledge resides in people. When they leave their knowledge leaves too.