Tough Nut to Crack

The most difficult task is to capture tacit knowledge especially with older guys. 3 years ago, we had a brigadier who had been in Dubai Police for 50 years. He had worked in many different departments, but hard to capture his knowledge. He was shy and refused to attend workshops, speeches, and refused to cooperate with experienced interviewer. We started by searching his profile and then asked him questions about incidents and cases in his past. Got something from him but not a lot.