Monday, January 5, 2009

Knowledge handover

We get a replacement only after staff have left, so the knowledge is lost. Timely replacement is important especially for heads of department. Once you know someone’s going to be transferred, you have to find a replacement. You can’t ask someone to share after she has moved to another department and learning to do a new job. The incumbent staff struggle to do two persons’ job until the replacement is in. Sometimes they leave. When the new head comes in, it’s tough to find out what has happened in the past.

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