Flowery language or street smarts?

Some of the Executive Assistants are quite senior. The majority of them know more than us. They have the network. Better than us clicking a button. I ask my EA and he can get the info, just one phone call away. It’s easier that way than to go directly. We can use flowery language etc but no offence, it may not help. We have to use a different array of tools to get the job done.