Monday, January 5, 2009

Conversation, not documents

Field documents can only capture decision points, but the knowledge resides in people involved in projects. We get so much data we are overwhelmed. Sometimes the most important info resides in the person. It’s hard to document implicit knowledge, but it’s their competitive advantage. They don’t mind sharing but they don’t want to document in a 1000 page document eg. State of the industry - it’s the conversation rather than the document.

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