Wednesday, December 16, 2009

Orphaned Technical Knowledge

We developed websites or working interactives for customers. The architects were our SMEs. The boss sold the solutions. Then he left. No techniques were captured on how he sold (personal skills lost, behavioral tacit knowledge lost). We couldn’t bring strategy to new proposals. We were left with the technical knowledge, but the business development and leadership skills were lost. This was an organisational failure to capture or replace knowledge.

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