Thursday, March 19, 2009

What the user wants?

Business Analysts travel to customer locations to figure what are the requirements for a specific customer project. They usually do the exercise for a couple of months by user interviews, workshops to figure the user needs. Often there are large parts that the business analysts do not uncover as it will involve understanding a technical implementation.End of it they submit their reports usually in document and presentation format to the designers to start building the solution. The vocabulary and language is so different from what a designer can understand that neither the reports can be used for further development nor do they have a full picture of the user needs.

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