Thursday, March 19, 2009

Missing an opportunity to build competence

Most of the times people 'hire' me as a consultant to make their problems go-away, and is not interested in how to transfer and embed expertise into the organisation which would be a more sustainable option to build the requisite skills and resilience. The result is an over-dependency on outsiders, and quick dissipation of the skills and competence of the consultant once they leave. Even if you try to instill, transfer and embed skills, there are several barriers that hinders this - such as the client always referring to you as the expert which creates the impression that the internal resources cannot be an expert, not allowing for time for sharing and transfer (time = money), and only interested in solutions (make the problem go away) and not focusing on building competence as well (perpetual crisis management)

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